Tickets
Give members a private place to ask your staff for help.
On this page
Before you start
- Create a Discord category where active ticket channels will be created.
- Create a staff role in Discord that will have access to member tickets.
- Qreate has Manage Channels, Manage Roles, View Channel, and Send Messages permissions.
Set it up
- Open Tickets in the dashboard: Select your server and turn Tickets on.
- Configure category and staff: Set the reserved ticket category, select staff roles, and configure transcript channels.
- Create a ticket panel: Set a panel title, description, and button label (such as 'Open Ticket').
- Publish the panel: Choose the channel where members should request help and publish the panel.
Ticket panel
text
Need help from staff? Click below to open a private ticket. Please describe your issue clearly.Check it works
Click the ticket button in Discord. Confirm that a new private text channel is created inside the tickets category, accessible only to you and staff members. Test claiming, closing, and transcript generation.
If it does not work
Ticket channel cannot be created
Discord limits each server to 500 channels and categories. Ensure the ticket category has room and Qreate has Manage Channels permission.
Staff members cannot see opened tickets
Verify that your staff role is selected under Staff Roles in the Tickets dashboard configuration.
Transcripts are not generated
Check that Qreate has Send Messages and Attach Files permissions in the configured transcript channel.
